Privacy Policy

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1. Introduction 

Emma Powell Counselling is committed to protecting the privacy and confidentiality of all clients and visitors. This Privacy Policy explains how personal information is collected, used, and protected when accessing or using the Emma Powell Counselling website and services. 

2. Information Collected 

Emma Powell Counselling may collect the following types of information: 

• Personal Information: Name, email address, phone number, and any details voluntarily provided through contact forms or email correspondence. 
• Session Information: Notes or records related to counselling sessions, stored securely and confidentially on a client management system that is password and two-factor authentication protected. 
• Website Usage Data: Non-identifiable information such as IP address, browser type, and pages visited, collected through cookies or analytics tools to improve website performance. 

3. How Information Is Used 

Personal information is used for the following purposes: 

• To respond to enquiries and provide counselling services. 
• To manage appointments and communicate with clients. 
• To maintain accurate records in accordance with professional and legal obligations. 
• To improve website functionality and user experience. 

4. Legal Basis for Processing 

Emma Powell Counselling processes personal data based on one or more of the following legal grounds: 

• Consent provided by the individual. 
• Performance of a contract or provision of counselling services. 
• Compliance with legal or regulatory obligations. 
• Legitimate interests pursued by Emma Powell Counselling, provided these do not override individual rights. 

5. Data Storage and Security 

All personal data is stored securely in accordance with data protection laws. Electronic records are password-protected on a client management system, and paper records are kept in locked storage. Reasonable technical and organisational measures are in place to prevent unauthorised access, loss, or misuse of data. 

6. Sharing of Information 

Personal information is treated as strictly confidential and will not be shared with third parties except in the following circumstances: 

• With explicit consent from the client. 
• When required by law or to prevent serious harm to self or others. 
• With professional supervisors or consultants, under confidentiality agreements, for the purpose of maintaining professional standards. 

7. Data Retention 

Client records are retained for a period consistent with professional and legal requirements, typically up to seven years after the end of counselling. After this period, records are securely destroyed. 

8. Your Rights 

Individuals have the right to: 

• Access their personal data. 
• Request correction of inaccurate information. 
• Request deletion of data where legally permissible. 
• Withdraw consent at any time (where processing is based on consent). 
• Lodge a complaint with the Information Commissioner’s Office (ICO) if concerns arise about data handling.  

9. Cookies 

The Emma Powell Counselling website may use cookies to enhance user experience and analyse website traffic. Visitors can adjust browser settings to refuse cookies, though some website features may not function properly as a result. 

10. Links to Other Websites 

The website may contain links to external sites. Emma Powell Counselling is not responsible for the privacy practices or content of these third-party websites.

11. Updates to This Policy 

This Privacy Policy may be updated periodically to reflect changes in legal requirements or business practices. The latest version will always be available on the website. 

12. Contact Information 

For questions or requests regarding this Privacy Policy or personal data, contact: 

Emma Powell Counselling
Email: emma@emmapowellcounselling.co.uk